GDPR - Privacy Policy

This privacy notice explains how Keith Graham Hairdressing looks after your personal information you give us and what we learn by having you as a guest and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.


  1. What information we collect about you
  2. How your information will be used
  3. Marketing
  4. Employment
  5. How long your information will be kept for
  6. Where your information is kept
  7. Access to your information and correction
  8. Cookies
  9. Other websites
  10. Changes to our privacy notice
  11. How to contact us

1). What information we collect about you

We collect information about you when you book an appointment for services, visit the salon for a service, buy a product or apply for a job, the information may be collected online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, telephone number, payment & transaction information, IP address and CV’s in the case of job applications, or any relevant information which may suggest that a service should not go ahead or certain products should not be used in the case of allergies, skin conditions or pregnancy.

To comply with current health & safety legislation it is a requirement to follow manufactures instructions as regards to carry out a skin/allergy test prior to each colour service and record the data for colour services to be carried out in the salon. This data must not be more than 6 months old.

For guests under the age of 16, we will only keep their personal information with the consent of a parent, guardian or carer and only take details to make appointments and contact you if necessary. Skin test data is not required as colour services cannot be carried out on a young person under the age of 16 years.

2). How the information will be used

In law we are allowed to use your personal information, including sharing it outside Keith Graham Hairdressing if we have proper reason to do so for example:

To fulfil a contract with you ie: to provide a service you have requested and to communicate with you about your appointments.

When it is in our legitimate interest ie: there is a business or commercial reason to do so, unless this is outweighed by your rights or interests.

When you consent to it: we will always ask for your consent to hold and use health & medical information.

We will share your information with the following:

  • Providers of our salon software system Salon IQ for the purpose of text messages, email newsletters and your guest record cards.
  • We will not share your information with any third party without your consent except to help prevent fraud, or if required to do so by law.

3). Marketing

We would like to send you information by email about products & services which may be of interest to you. We will ask for your consent to receive marketing information.

If you have consented to receive marketing you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes, please contact the reception team on 01843 290701 or email

4). Employment

The information Keith Graham Hairdressing collects about employees, the purposes it will be used for and who it is shared with is set out in our employment contracts and employee handbook.

5). How long will your information be kept for

Unless you request otherwise, we will keep your information to contact you no more than three times a year for a maximum of 1 year from your last visit to Keith Graham Hairdressing.

After a year we will delete all your personal information, except your name, relevant guest history ie allergy test records and financial transactions which we are obliged to keep for 6 years.

Information about unsuccessful job applicants will be deleted after four months.

6). Where your information is kept

Your information is stored on secure servers provided by our software provider Salon IQ.

The system is cloud based - this means the server where the data is held is not on site, so any power outage, internet outage, burglary, flood etc or other environmental issues will not affect the data.

The only access to the data is through Salon IQ which goes through a stringent set of firewalls and login procedures, and is extremely safe.

We use the Microsoft Azure Server for our data hosting and protection needs. This is in the UK with a backup in Ireland, Germany and Australia.

7). Access to information and correction

You have the right to request a copy of the personal information we hold about you, this will normally be free unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administrative costs.

If you would like a copy of some or all of your information please contact in writing:

Karen Harvey, 376 Northdown Road, Cliftonville, Kent, CT9 3PQ or email

We may from time to time ask you to confirm that the personal information is accurate and up to date. You may ask us to correct or remove any details that are inaccurate.

You have the right to ask us to remove or delete personal information if there is no need to keep it or its not relevant.

Keith Graham Hairdressing uses email e- newsletter to inform you about products, services and promotions that we may offer from time to time. You can unsubscribe from e-newsletters at any time.

E-newsletter may contain subscriber tracking facility within the email, for example if the email has ben opened or forwarded, if any links were clicked within the email, the times and frequency of activity. This information can be used to refine future campaigns and provide you with more relevant information.

8). Cookies

Cookies are text files placed as part of the online booking system powered by Salon IQ, this gives a better booking experience. You can set your browser not to accept cookies, however in a few cases some of our website features may nor function as a result.

9). Other websites

Our website may include links to other websites, this privacy notice only applies to this website so if you link to other websites you should read their own privacy notices.

10). Changes to our privacy notice

We keep our privacy notice under regular review and place updates on this webpage. This privacy notice was last updated on 16th May 2018.

11). How to contact us

If you have any questions about this privacy notice or information we hold about you, you can contact us by:

Email: or write to us Keith Graham Hairdressing, 376 Northdown Road, Cliftonville, Kent, CT9 3PQ.

For additional information please contact the Salon on 01843 290701.

Cliftonville Salon

376 Northdown Road
Cliftonville, Kent

01843 290701

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